2022年年會論文 -錯頻怎麼辦?探究通訊軟體LINE的人際衝突情境下收回訊息行為與關係強度對閱聽人負面情緒及關係滿足的影響
篇名
錯頻怎麼辦?探究通訊軟體LINE的人際衝突情境下收回訊息行為與關係強度對閱聽人負面情緒及關係滿足的影響
How to face wrong chat? Exploring behavior of unsending and tie strength how to influence negative emotion and relationship satisfaction of audience in interpersonal conflict on LINE
作者
林韋宏、林佳蓉、曾湘洳
中文摘要

為探討通訊軟體 LINE 上發生錯頻事件時,對閱聽人的影響。本研究操弄收回訊息行為與關係強度,探討對負面情緒與關係滿足的影響,並加入違反預期理論為調節變項。透過線上實驗法,收集有效樣本共 260 份。結果發現:錯頻情境下有、無收回訊息行為對閱聽人負面情緒影響差異不大,而關係強度越強,閱聽人所產生的負面情緒越高;軟性情緒會增加關係滿足,平板性情緒則會降低關係滿;閱聽人的違反預期程度會調節關係強度對負面情緒的效果。 

英文摘要

For exploring influence of audience in wrong chat on LINE, researchers manipulatebehavior of unsending and tie strength to find consequences of negative emotion andrelationship satisfaction while adding Expectancy violation theory for moderating.Through online experiments, a total of 260 valid samples were recovered. The resultsof the study found that: more strong of tie strength, more negative emotions audiencegenerating, but there were no differences to negative emotion whetherr behavior ofunsending exsist or not; Soft emotion would increase relationship satisfaction while flatemotion decreasing it; The extent of expectancy violation would moderate effect of tiestrength to negative emotion. 

中文關鍵詞
印象管理、收回訊息行為、負面情緒、違反預期理論、關係強度、 關係滿足
英文關鍵詞
impression management, behavior of unsend, negative emotion, expectancy violation theory, tie strength, relationship satisfaction
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