2002年年會論文 -建構全民健保宣導計畫與評價模式
篇名
建構全民健保宣導計畫與評價模式
Development of a model of the national health insurance promotion and evaluation programs- A planner ’s guide
作者
蔡鶯鶯、陳紫郎
中文摘要
本研究之目的是根據全民健保宣導需求制訂「全民健康保險傳播規劃指引」,研擬衛生宣導之規劃與評價之相關準則,作為提升衛生宣導效果之參考。
本計畫共計深度訪談三十三名健保宣導業務相關之決策者及執行者對健保宣導業務之看法及需求。研究者根據訪談資料轉換成錄音逐字稿並分析之後,再撰寫健保傳播規劃指引手冊初稿。此一初稿經本研究邀請九名傳播、行銷與公衛相關學者專家與資深衛生宣導工作者組成「全民健康保險宣導計畫指引諮詢小組」審訂後,再據以修正,編訂成「全民健康保險傳播規劃指引」草案。指引內容共分為四部份:總論、健保傳播計畫規劃執行流程、工具百寶箱及附錄。
根據上述的研究結果,本研究提供下列建議:(一)在宣導資訊的蒐集方面,應由健保局統一建置被保險人閱\聽媒體習慣資料庫,作為有效傳播健保資訊管理的參考。(二)由健保局與專家提供健保工作者定期的宣導規劃與評價實作即時諮詢服務系統。(三)健保局的宣導計畫推廣宜擴大與民間社區團體合作,加強健保局關懷社區的形象。
英文摘要
The current study aims to develop a draft of health communication planner ’s guide that can be used as a basis to plan and evaluate mass media campaign for the purposes of promoting national health insurance related activities.
The project has been conducted on thirty-three people who work in setting policies or implementing policies related to the National Health Insurance (NHI) plan. Other works completed in year one include critical review of both domestic and international related literatures, survey of expert opinions in health communication, marketing, public health and medicine. Consequently, the "Health Communication Programs - A Planning Guide" was drafted. The drafted manuscript consists of four parts: (1) overview, (2) the process of planning, implementation and evaluation, (3) the instrument, and (4) appendices.
On the basis of year one research the following three conclusions are reached: (1) the Bureau of National Health Insurance (BNHI) should develop a data bank to store consumers media interests and factors related to success and failure of any related media campaigns, (2) the BNHI should organize a committee on health communication to make recommendations on planning, implementing and evaluating media campaigns, and (3) the BNHI should strengthen network relationship with community based organizations to support and to promote national health insurance policies.
中文關鍵詞
健康傳播,評價,社會行銷,效果
英文關鍵詞
health communication, evaluation, social marketing, effectiveness
發表日期
2002.06.30
授權狀況
已授權
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